Are You Willing to be Hated?

by admin on February 8, 2010

In order to be loved, you need to be hated.

If you want to build a base of adoring customers who throw money at you, you’ve got to tolerate a (sometimes even larger) group of people who despise you.  Not mildly dislike, but literally “hate” and “despise”.

Sometimes it’s because you’ve gotta tell them things they don’t want to hear.  Just ask any parent… children are not at all shy about letting you know when they don’t like what you say.  Yet a loving parent still tells their kids what they need to know, because otherwise they’ll grow up ill prepared for life in the real world.

The best parents do this calmly, with a genuine, gentle smile, taking the whole matter in stride, knowing that their kids won’t hate them forever, that an adorable loving face is just around the corner.

But beyond this, in marketing there are people who will NEVER come around.  They’ll always hate you for who you are, what you stand for, how you look, what you sound like,… the very essence of your being.

Most of them will probably never let you know, but trust me they’re there.

And a few very bitter, mean people, will make sure you know in the biggest way they can.  They’ll write in to customer service, fedex your nasty notes, threaten to tell everyone on the internet what a schnook you are, and expose your every weakness publicly if they can. (By the way, I’m curious how many people know the word “schnook”?)

Not many, but you’ll definitely remember it when they do.

Beyond this, in relationship marketing the simple facts of life are that not everyone wants to have a relationship with you.  In fact, overall an extremely small percentage of hyper-responsive customers bond with you to provide more than HALF the fuel for your business… usually less than 5% of everyone who buys, and only 1 in 2000 website visitors (really… read the math at the top of this letter if you don’t believe me)

The majority of the market simply ignores you.

And another minority HATES your guts.

So what!

It’s the price of success.

“What doesn’t kill me makes me stronger”

And if you do it right, the things people hate you for are the very same things which exhilarate your best customers.

For example, in Glenn’s view of the world you really shouldn’t be putting up an opt in form or trying to sell anything until you’ve studied the market for at least three months.   After running dozens of successful projects myself and watching hundreds of students and clients, I’m 100% convinced it’s both faster and more reliable to engage in exhaustive market research before you try to stake your ground.  (I’ve seen people try to shortcut it and fail for years now)

My best customers know and embrace this fact, and relish the idea that the vast majority of their competitors won’t be doing it.

Along those lines, here’s another truth you may not like hearing… unless you’ve got a serious head start (e.g. capital, previous success to build on, etc) you’re not going to stumble upon an oil well and build a $10 million dollar business in 12 months.

I know when you see it in writing it seems silly to even say it.  It’s obviously not even in the realm of possibilities for 99.9% of the population, but you’d be surprised just how many people harbor this fantasy, and suffer from constant depression as they’re confronted by the facts.

Even building a million dollar business in 12 months is unreasonable for most entrepreneurs (though I do see it done on very rare occasion).   There are just too many variables in all markets to be able to jump in and pull out 7 figures right away, despite what the gurus tell you.

What you CAN do this year is build a solid foundation for reliable and secure growth.   You can work hard and watch things get better.

Especially if you’re willing to be hated… like me :-)

Food for thought,

Dr. G :-)

PS – If you’re not feeling hated, at least some of the time, you’re not marketing hard enough and you’re not telling your market what it really needs to know.  (Give it some thought)

PPS – Are you willing to be hated?  I’d be very interested to know your struggles along these lines if you’d leave them below.  I have the belief this factor is a major unexplored obstacle for most entrepreneurs.  Let me know below please OK?

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He Who Lives on Hope Dies of Starvation

by admin on February 3, 2010

Know why it’s so easy for gurus to sell one bright shiny object after another?

Because hardly anyone has the courage to face reality.

The reality is you CAN build a passive income stream, but not by magic, by hard work.

It’s not “work once and get paid forever”, it’s “work once very, very hard, get the crap beaten out of you while you figure it out, then get paid forever on a certain percentage of your projects which you can build into a very big, ongoing, passive income business by sweat, teamwork, relentless focus and determination”

We’d much rather buy hope…

And who could blame us.

That’s why snake oil salesmen always have, and always will have a place on this planet.

Just remember: “He who lives on hope dies of starvation.”

My advice?

Instead of dreaming, put your head down and get to work on your dreams .

Yes, it’s painful… but it’s more painful to spend a lifetime without movement.

Yes, it’s a lot of fun to dream… but it’s even more fun to accomplish them.

Yes, it can be exhausting, but it’s 80 times better than the alternative.

WINSTON CHURCHILL SAID:  ”Democracy is the worst form of government, except for all the others”…

GLENN SAYS: “Entrepreneurship is the worst way to make a living, except for all the others”

Food for thought.

Dr. G :-)

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“Its Better to Sweat in Training Than to Bleed in Battle”

I forget who said that, but there  couldn’t be more a appropriate quote to capture the mindset you need to succeed online.

Everyone’s in such a rush…

Everyone can’t wait to “get to the next level”…

No one can tolerate their current situation long enough to do their research, methodically develop their site, talk to customers and prospects, test and track, analyze the results, and rinse and repeat their way to success.

So instead, because they feel SO desperate to change their current state of affairs, they rush through all the steps.  Or they live on HOPE that someone will show them the easier, softer way, which makes them horrifically vulnerable to the next bright shiny object someone puts in front of them.

They refuse to sweat in training…

So they bleed in battle.

And they rush their lives away desperately hopping from level to level, never really being fully present to enjoy the scenery.

Although there ARE always dozens of opportunities to cooperate with your competitors, make no mistake, the Search Marketing landscape is a bloody battlefield which goes to the strongest, not the quickest, or the most hopeful.

It’s better to sweat in training than to bleed in battle…

Something worth thinking about.

Dr. Glenn :-)

Glenn Club |   Coaching |  A to Z Product for Newbies |  Advanced Adwords Seminar

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Getting More Profitable AdWords Impressions

by admin on February 1, 2010

Most of the Quality Score chatter online seems focused around dealing with low scores which make playing the game all but impossible.

But what about getting higher scores on keywords which are already performing for you?

What about moving from 6s and 7s to 9s and 10s?

And more importantly, how do you maximize your PROFITABLE IMPRESSIONS on keywords which are already performing well for you?

Other than Google, I think perhaps no one knows better than Rob Sieracki, recently promoted to Chief Operating Officer at Rocket Clicks.

If you’ve got even one keyword which runs profitably in AdWords, I guarantee you’re going to kiss me for putting this interview together. (No complaints about the beard please)

Enjoy!

Dr. Glenn :-)

Glenn Club |   Coaching |  A to Z Product for Newbies |  Advanced Adwords Seminar

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Automatic Broad Match Cheat Sheet

by admin on January 30, 2010

Here’s the Automatic Broad Match Discussion Cheat Sheet

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Adwords Automatic Broad Match

by admin on January 30, 2010

I don’t know about you, but sometimes my head spins with all the different match types Adwords offers, especially when it comes to leveraging their fuzzy logic (which you definitely WANT to do).

I mean, there’s exact match, phrase match, broad match, expanded broad match, and now “automatic broad match”.  Throw in negative exacts, negative phrases,  etc. and you’ll have an aneurysm.

Jerrold Burke is a Senior Analyst in the PPC department at Rocket Clicks.  He proactively contacted me to suggest we do an audio which clarifies how to leverage Google’s fuzzy logic in SEARCH.

Most importantly, in this short and free MP3, we concentrated on Automatic Broad Match, the broadest of the broad.  It’s a feature still in Beta so you won’t yet see it in all accounts, but we’re pretty sure it’s coming down the pike for everyone.

If you happened to have opted into the Beta in 2008 and forgotten about it, you might find you’re dripping money when you look at your Search Query Report (or you might be pleasantly surprised to see the opportunities)

Here’s how to manage the Beast…

Enjoy!

Dr. G :-)

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Why Ignoring AdWords is Never an Option

by admin on January 29, 2010

Here’s a conversation I repeat often which makes my brain hurt!

It goes something like this:

MARKETER:  ”I think Google’s become entirely too random and unfair with their Quality Score system, so I’m just going to focus on SEO”

GLENN: “OK, well, where does SEO Traffic come from?”

MARKETER: “Uhm, well, I guess it comes mostly from Google”

GLENN: “So, what you’re saying is, you’re going to ignore Google and focus on Google instead?”

MARKETER: “Yeah, but on the organic side, you don’t have to deal with their crazy landing page quality scores, and it’s free so you beat the constantly rising bid prices”

GLENN:  ”Why would Google clean up one side of the street (paid ads) and not eventually apply what they learn to the other (organic)?”

MARKETER: “Um, OK, good point.  But Google’s not the only source of traffic.  There’s Twitter, Facebook, Article Directories, Digg, StumbleUpon, and more…it’s a very big internet out there”

GLENN: “Very true.  But are you talking about using these things because of the power they have to get indexed in Google, or in order to attract the people who come from them directly?”

MARKETER: “Both”

GLENN: “About what percent of traffic comes directly from the social media vs. from the indexing power social media provides in the search engines?”

MARKETER: “I don’t know.   Let’s say it’s 50%”

GLENN: “Which converts better, traffic from social media, or traffic from search”

MARKETER: “Oh, definitely search, because they’re looking to solve a problem, not interact with friends”

GLENN: “Right.”

MARKETER: “OK, I see where you’re going, but even if social media doesn’t convert as well, there’s a LOT of FREE traffic there, and you can always roll it out on the paid contextual networks”

GLENN: “So, you’re going to work with a very broad and diffuse audience while they’re  socializing, develop a website to convert them even though you can’t really pin down their core conversations and objections, and then go buy more traffic for that system?”

MARKETER:  ”Well, there’s affiliates too.  I can recruit an army of affiliates.”

GLENN: “Where do they get THEIR traffic?”

MARKETER: “Well, I could get into one of the CPA networks with an offer.  Have you seen the flood of traffic you can get there?”

GLENN:  ”Sure.  If you can build a website that converts like crazy, you can definitely do that.   How are you going to do that?  What traffic are you going to test it on?”

MARKETER: “I want my Mommy!”

I’m exaggerating above for illustration, and of course there IS traffic you can convert which never touches a search engine (especially blog visitors on other people’s sites, participating in forums, and/or good article writing–not the crappy seo articles everyone tells you to write), but here’s the point…

Google’s got the BEST leads.

Google’s got the PUREST leads.

Google’s got the MOST MOTIVATED leads.

Yes, Google’s very hard.

Yes, it’s getting more expensive all the time (that will stop only when it becomes cheaper for marketers to find equally good leads for less money in similar volume… a fact of life in a Darwinian economy).

And sure, we all pine for the days when you could just put up your money and slap up a one page site.

But if you suck it up and learn their system, you get the opportunity to build a site that converts, and you learn which keyword conversations really work for you. (THEN, if you really want to,  you can turn off your Adwords account and take it to the contextual networks.  THEN you can focus on social media.  THEN you do all your article marketing, etc.  But if you do it all right, you won’t want to stop buying PPC)

Because, despite what everyone says, Quality Score is NOT random, it IS fair, and you CAN master it.   Not by looking for techniques and tricks, but by learning certain principles of marketing which, in the end, actually benefit you more than Google.   (I know that’s a controversial statement which is going to earn me a lot of hate mail, but 8  years of PPC marketing experience, thousands of customers, hundreds of direct reviews, and dozens of agency employees  give me the confidence to make it, and it’s in your best interest to seriously consider what I’m saying)

In fact, I’ll go so far as to say it’s something you MUST master if you want to succeed online.

The internet as a whole used to be the Wild West.  But the Sheriff is coming to clean up the town.    He’s gonna make his rounds everywhere Google’s got tentacles.    We can try to run and hide, but Google’s got REALLY BIG tentacles, and they keep getting bigger. (The analogy kind of breaks down here because we’re not really criminals… but you get the point)

Beyond this, I predict the organic side of the street is going to shrink this decade as Google figures out how to make sure people can find exactly what they want from paid advertisers, and learns how to minimize searcher complaints.

I’ll be turning my focus to Quality Score Principles (not techniques) in coming months, and you can expect to hear me say things no one else will tell you.

I know it’s hard to understand (because Google’s sheriff is more like Stephen Hawking than John Wayne) .

I know it hurts.

But we can fix this, and it’s good for us.

Suck it up,

Glenn :-)

Glenn Club |   Coaching |  A to Z Product for Newbies |  Advanced Adwords Seminar

PS – The AdWords account banning spree is also NOT random or evil, but principle based.  It IS possible to develop a stable, secure AdWords account and still sleep at night.

PPS – If you’re spending anything significant in AdWords and you’re not coming to the Advanced Adwords Seminar, may I ask why?   (Comments below please).  In my mind, this is one of the very few seminars where you might learn something during the day, go back to your hotel room at night and immediately implement it, then start seeing financial improvements the very next day while you glance at your account on your laptop in the seminar room.  Plus, Perry’s good for his guarantees, I can tell you that.   (Thru the middle of the second day you can bail out and request an extra $500 plane fare).

I’ll be there personally with Sharon, and so will Rob (who is now the Chief Operating Officer of Rocket Clicks by the way).  But you know who you really need to see?  Bryan Todd.   Bryan’s Perry’s co-author, and is generally the quiet man in the background.

But if you push Perry on the point, he’ll tell you that Bryan is better at Adwords than he is.

Bryan’s also become a personal friend of mine (and not the kind of “friend” you hear marketers always talk about, but the kind you share deep personal thoughts with which go way beyond making money), and has given me some of the most profound insights into Adwords and the internet than anyone else I’ve known.

Bryan’s going to be teaching us how to leverage Facebook PPC, and I personally can’t wait.  Because I know this isn’t a presentation he’s just whipping up in a few weeks.  Over the past 18 months Bryan’s been periodically talking to me about his research into the Facebook project, asking me how to integrate it with my methods, talking to me about the psychographic data you get access to and how to use it, and how to integrate AdWords learnings.

I hope I’ll see you there Advanced Adwords Seminar

PPS – Yes, these are affiliate links.

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Terry Dean Says He Can “Take Me”

by admin on January 28, 2010

Yesterday I  was talking to  Terry Dean on the phone and he was pestering me about getting a certain product done.   (I kind of asked him to do this).

Anyway, in the end I made a snippy comment about how he couldn’t do anything about it if I didn’t come through because I was so much bigger than him.  (I’m pretty sure I weigh 80 pounds more than he does)

To which he CONFIDENTLY replied “Oh, I could take you!”  He then proceeded to tell me about some ultra-funky sounding martial arts he’d studied (which sounded like a lot of fun actually)

So I’m wondering, who do you think would win in a wrestling match between Terry Dean and Glenn Livingston?  (Comments below please)

Just curious, and it’s MY blog so I get to post what I want!

G :-)

PS – This is really just an excuse to get you reading Terry Dean’s blog, and it’s NOT an affiliate link above.  

PPS – Terry’s really scared now:

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The Problem with Making Too Much Money

by admin on January 27, 2010

I know, I know… you’re all saying “I’ll take that problem”, right?

But as a site starts to grow “fat on the land”, a strange phenomenon develops I call “making money in spite of yourself”.

What does that mean and why is it a problem?

Spend some time examining the most successful sites in any market and you’ll notice something very interesting… the more successful they become, the more opportunities they ignore.

You see, when you’re just barely breaking even or losing money, you’ll fight for every improvement you can find (or you’ll just drop out of the game).    Which means, until you cross into the black you’ll desperately do things like …

  • Try More Granular Service (providing entire sites or at least landing pages about “COQ10 Side Effects”  instead of just “COQ10″, for example)
  • Follow Up More Aggressively
  • Split Test Front End Ads
  • Develop Back End Services
  • Do Surveys
  • Do Telegroups to actually TALK to prospects and customers
  • Get Copywriting Critiques
  • Multivariate Tests
  • Segment their market
  • Work their AdWords account (process the search query and content placement reports, for example)…

… and anything else you can think of to improve your system.

But once you start to reach your financial goals, you start to slack.

In fact, this is built into the entrepreneurial fantasy in and of itself, because what we all seem to want most is to get electrons flowing around the internet and into our bank account while we sit on the beach in Fiji eating ding dongs.

Unfortunately, while you’re enjoying your ding dongs, there’s a dozen other guys (or gals) sweating to make it into the black, and they’ll look for anyplace you’re vulnerable, and ruthlessly fight you for every inch of territory, until you wake up and have to start fighting again.

UNLESS…

Unless you’re aware of the danger and you build such an overwhelmingly strong  system that any marketer in their right mind would stay away… and those who don’t know any better will get crushed quickly. (Which is yet another reason why I’m always teaching people to clean up in Hoboken, Queens, and Staten Island instead of Viet Nam).

But even then, you probably can’t let your PPC system “just sit” for years without attention.  (Or your SEO system, for that matter).

A search marketing site is a naturally deteriorating asset. (Kind of like your health… if you’re not actively making it better, it’s getting worse.  It’s just the way life is.)

  • As an example on the TINY end of the spectrum, I left my guinea pigs and rabbits sites up more or less untouched and untended for 6 years now.   They’re still in the black only because I built such a ridiculously strong system to start with. (Someone would have to be crazy to build 58 follow ups complete with audios, hundreds of pictures, etc, just to sell a $9.99 ebook). But profits HAVE steadily deteriorated and are now just a few hundred dollars per niche each month.
  • As an example on the GIGANTIC end of the spectrum, my partner spends as much as a quarter million dollars PER MONTH of his own money in Adwords  (for another business I own no part of, unfortunately!).   At a recent meeting he said “Glenn, I would NEVER just let the account sit for a month… my competitors would decimate my positions”

A search marketing site is a naturally deteriorating asset… you’re either working  it to make it better or it’s gonna get worse.

What does this mean for building wealth?

It means you go into this game with the knowledge that you’re building a living, breathing entity which requires care…

It means you as soon as you get to the top or anywhere near it, you put people in place to keep you there.  (Jim Rohn said “don’t rest too long or the weeds will take the garden”)…

And with a plan for taking at least some of the money your site generates  OUT of your business to feed your life while the sun shines…

And an exit plan for engineering a BIG PAY DAY in the long run!

It also means you put aside any bullshit “set and forget” fantasies you’ve been fed and get down to the real work of building your business and engineering your life.

(I’m definitely up on a soap box today)

Dr. G :-)

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Rambo Sucks at Marketing

by admin on January 25, 2010

There’s a repetitive conversation I’ve had with my coaching students about choosing the right market, and more specifically the right ENTRY POINT into a market, which I think bears your close attention.  (It came to a head a few weeks ago with a new student who shall remain nameless, but rest assured I see this REPEATEDLY)

As you might expect, given that my private coaching board is rather expensive, I tend to attract a fair number of experienced marketers who’ve got at least some success behind them, usually in some less difficult, lower volume, less competitive market.

Inevitably, they look at my methods and say “Wow, if I combined Glenn’s methods with what I know already, I could go into the world’s most competitive market head on, stepping right into the battle, and I’d not only emerge victorious, but unscathed, and I’d have billions of dollars streaming to me with a list of millions of hungry prospects I could email for free every day”

But it’s not true.

The BEST marketers don’t step head into the wind.

They carefully evaluate all the different approaches to a market, isolate the most attractive segment given the levels of competition, money available, relevance to what they wish to sell, and estimated cost per click, opt in, and sale.

In fact, the VERY BEST marketers find several such approaches into a market and develop multiple funnels (perhaps prioritizing and developing just one at a time).  They know that if a market is truly valuable, it’s worth spending the time to break it into pieces.

The best marketers are happy to serve only the best segments of a market, and are willing to put in the time, energy, money, and other resources to stake their ground, a little at a time.

You see, if you ARE as ripped as Rambo (excellent at PPC, SEO, article marketing, etc),  if your object is to build a solid business and there are thousands of wimps challenging you to a wrestling match, why not take THEM up on it, instead of going after Mike Tyson?

Do you want to prove yourself, or do you want to build your business?

Do you want to be recognized as the best, or would it be enough to just get wealthy?

Here’s how this plays out online:

  • You don’t build a site for “arthritis pain” (555,000 searches and one of the most ruthlessly competitive, expensive niches you’ll find), you build several, one at a time for things like “arthritis knee pain” (14,500 searches), “rheumatoid arthritis pain” (27,000 searches), or even “arthritis finger pain” (8,800 searches), etc. where you can declare yourself king (or queen)…
  • You don’t build a site for “Hawaiin Vacations”, you build several, one at a time for “Hawaiin Bowling Vacation”, “Kona Holidays”, and even “All Inclusive HawaiinVacations”…
  • You don’t build a site for “motorcycles”, you build one for “Salvage Motorcycles”, “Cruiser Motorcycles” (), and even “Motorcycle Choppers”…

Then you build some additional volume using broad match, but you take serious advantage of the relative paucity of competitors to really ramp up your conversion rates, and downgrade your price per click.

In other words, if you really ARE as strong as Rambo, why squander your strength (and your blood) in Viet Nam or Cambodia where you risk getting captured and tortured by the enemy?

Rambo sucks at marketing. (Sylvester Stallone, on the other hand, was a genius)

Not because he lacked the strength…

He just went after the wrong target.

Are you confident you’re going after the RIGHT target?

The first month of my club is entirely about developing this confidence so you’ll be able to focus and confidently move forward, instead of falling prey to distraction after distraction.

Hope it helps,

Dr. G :-)

PS – The coaching board is currently closed for new members, however if you’ve got any interest, please get on the priority notification list as I periodically DO have an opening, but fill it rather quickly from this list alone. (Therefore I haven’t been notifying the main newsletter subscribers)

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